Switching Orchestrator (DT)
Tools: Jira, Confluence, Miro
Context
NE3 network. Frequent GF-AP adjustments required multi-team coordination.
Problem
30+ manual steps per change. Slow, error-prone.
Role
Drove discovery with UI/UX lab, network ops, GFNW VS.
Actions
- Mapped current process and bottlenecks
- Prioritized automation for GF-AP adjustments
- Defined happy-path and exception flows
- Wrote backlog and acceptance criteria
- Coordinated delivery across teams
Results
- Automated 30+ steps per change
- Reduced manual workload; improved change reliability
Artifacts
- Flowchart of GF-AP adjustment
- API contract excerpts
- Runbook snapshots